2016 Event Programme

See current programme

17 May 2016

18.30 – 20.30 Drinks reception, Garden Room, Jumeirah Carlton Tower
Hosted by Hotel Analyst

18 May 2016

8.30 – 9.00 Registration and coffee
9.00 – 9.10 Welcome and opening remarks

Andrew Sangster, owner of ZTZ Communications, publisher of Hotel Analyst

The separation of property from the operator
9.10 – 9.30 Session 1 – Presentation

The view from an equity analyst. The so-called bricks and brain split has been followed by three-way split into bricks, brain and brawn. What lay behind the trend to separate assets from operations and brand and what has driven the latest development?

Nam Quach, Director – Head of Leisure, EY

Rise of the third party operators
9.30 – 10.10 Session 2 – Panel

Where is the value creation? Does it justify the extra fees? Will Europe follow the US example completely? What are the roadblocks? What will be different?

The Moderator:
Katherine Doggrell, Production Editor, Hotel Analyst

The Panel:
Robert Crook, Managing Director for the UK, Interstate UK
Stewart Campbell, Managing Director, Redefine Hotel Management
Thomas Magnuson, CEO, Magnuson Worldwide
Michael Bauer, Director of Development & Acquisition, Event Holding

Spotlight Session
10.10 – 10.30 Session 3 – Interview

New models of operating. A one-on-one interview. Sometimes it can be different. Challenging the view that hotel operations have remained the same throughout the millenniums one operator reveals what he has done to change things and what the impact has been.

Interviewer: Andrew Sangster, owner of ZTZ Communications, publisher of Hotel Analyst

Alastair Campbell, Customer Markets and Strategy Director, GLH Hotels

10.30– 11.00   BREAK

Equity value of hotel management
11.00 – 11.20 Session 4 – Presentation

Selling the concept of third party management to the stockmarket. What is the story that works?

Dermot Crowley, Deputy CEO, Dalata Hotel Group

Managing the asset
11.20 – 12.00 Session 5 – Panel

What are the structures that work? Are management contracts preferable to franchise? How can you measure the value of management? Leading asset managers and other experts debate.

The Moderator:
Chris Bown, Deputy Editor, Hotel Analyst

The Panel:
Clive Hillier, Chief Executive Officer, Vision Hospitality Asset Management
Emmanuel Dissez, Head of Asset Management, Algonquin Hotels
Sophie Perret, Director, HVS

Why has asset light not fixed things?
12.00 – 12.20 Session 6 – Presentation
The transition to asset light has not solved all the issues facing hotel brand companies. What are the new set of challenges? Where are things going wrong and what can be done to put it right?

Paul Slattery, Co-Founder & Director, Otus & Co

Why the big brands want to keep managing
12.20 – 1.00 Session 7 – Panel
The focus is on franchising but the global chains still want to manage. Why? Will Europe eventually look like North America?

Frank Croston, Owner, Hamilton Hotel Partners

Nick Smart, Vice President Development, UK & Ireland & Nordics, Hilton Worldwide
Tim Walton, Vice President International Development, Marriott Hotels International
Andrew Shaw, Associate Vice President Development UK & I, IHG

1.00 – 2.00  LUNCH

Service delivery – a pan-industry view
2.00 – 2.15  Session 8 – Presentation
What works in other industries? What ideas can hotels copy? What must they avoid?

Craig Ryder, Director, KPMG-nunwood

Service delivery – drilling down into the hotel industry
2.15 – 2.30  Session 9 – Presentation

Who is doing it right? Who is getting it wrong? What really matters to guests?

James Bland, Director, BDRC Continental

Customer experience
2.30 – 3.10 Session 10 – Panel

How can loyalty be more than just a discount scheme? What role does technology play in building loyalty?

The Moderator:
Andrew Sangster, Editorial Director, Hotel Analyst

The Panel:
Michael Levie, Chief Operating Officer, CitizenM Hotels
Frank Reeves, Founder & CEO, Avvio
Jude Kadhim, Director of Loyalty EMEA, Wyndham Hotels and Resorts
Allan Nelson, Director, Forth Communications

3.10 – 3.40 BREAK

3.40 – 4.00 Session 11 – Case study

The challenges and benefits of outsourcing food and beverage. Where are the bear pits? What are the short cuts?

Nick Taplin, Chief Executive Officer, Marco Pierre White Restaurants

Ceding control
4.00 – 4.30 Session 12 – Panel

How outsourcing can transform your returns. Balancing reputational risk with more effective delivery.

The Moderator:
Katherine Doggrell, Production Editor, Hotel Analyst

The Panel:
Peter de la Perrelle, Managing Director – Hotel Division, Tower Hotel Management
Sharon Segal, Director of Finance, The ONE Group – Europe
Thomas Dubaere, Managing Director, Accor Hotels UK & Ireland

How a hotel portfolio is packaged up for sale
4.30- 4.50 Session 13 – Case study

How is value measured across the business? What are the metrics used to put a number on property, operations and brand?

Robert Seabrook, Executive Director, CBRE Hotels

Owners’ perspective
4.50 – 5.20 Session 14 – Panel

How do you decide whether to have an integrated brand and management company or to work with a third-party operator and franchise structure? Are two fees better than one? Is the value creation of a separate manager enough to improve the bottom line?

Simon Allison, Chairman, HOFTEL

Guy Pasley-Tyler, Vice President, Host Hotels & Resorts, Host
Jacob Rasin, Director Business Intelligence, Pandox
Zahara Kassam, Hotel Asset Manager (Europe), Marathon Asset Management