Hotel Operations Conference

Exploring the value in hotel operations
22 May 2019, The Montcalm London,
Marble Arch

Stand by for 2020 event details, coming soon

For people involved in: Hotel development, investment, HR, technology, utility management, law, distribution & technology, guest loyalty and franchising….


Exploring the investment value in hotel operations

The rise and rise of third-party managers indicates how investors in the hotel industry are beginning to demand clarity in the black box labelled “operations”. Previous approaches of putting the management of hotels into the same category as the brand offering are no longer being accepted. A clearer definition of the value created in running hotels is needed. This is not an event focused on how to be a better sous chef or what is the best way to clean a room: rather this event explores how value is created by managing chefs and housekeepers more effectively. It highlights how focused management across all aspects of the hotel business will deliver the best results and hones in on just what that management looks like. It maybe that the best approach is to have an integrated brand and management company. Or perhaps separating out the disciplines is the best way forward. Both approaches can create superior value: the key is determining how and what works best where. The Hotel Operations Conference is designed to help provide answers to these questions.

HOC 2019 topics included:

  • ‘White label leaders tell all’
  • ‘Global majors present on their operating initiatives and operating philosophies’
  • ‘How f&b has become the apple of hoteliers’ eyes’
  • ‘The rising cost challenge’
  • ‘Moving beyond Brexit with HR’
  • ‘The role of tech in improving operations and Asset management looking at the relationship between owner’
  • ‘Operator and brand’

Hotel Operations Conference programme 2019

Target audience

Hotel brand companies, hotel operating companies and hotel owners will all be a focus of debate. Senior executives at the CEO, COO and CFO level are expected to attend along with specialists in development, operations, sales, human resources and CSR.

Senior attendees included:

Adam Butler, Hotel Sales & Revenue Manager, Magnuson Hotels
Al Malik, Managing Director, Remarkable Hotels UK
Alexander Sharapov, Director, Bercarl
Alex Shamash, Director, OB Capital 
Alfred Eeltink, COO, Hotel Facility Concepts
Andrew Sangster, Editorial Director, Hotel Analyst 
Anthony Say, Head of Hotels, NatWest Corporate Banking
Andrew Secker, Director of Business Development, RBH Management
Antoine Edgcomb, Sales Director, Noetic
Babette Märzheuser-Wood, Partner, Dentons
Ben Thomas, Regional Director, Penta Hotels 
Brian McCarthy, Managing Director, Valor Hospitality Europe
Charlotte Watson, Client Services, Equiom
Chris Upton, Chairman, HOSPA
Claire Hughes, Partner – Head of Client Relationships, Real Estate and Head of London Property Group, Pinsent Masons
Clara Tisseau, Development Manager, UK & I, IHG 
David Bailey, Senior Director – Head of Client Solutions, CBRE Hotels  
David Bridge, Director, Adafabridge Hotel Consultancy
David Orr, CEO, Nadler Hotels 
Daniel Roger, Managing Director, Fattal Hotel Group
Dean Panter, National Enterprise Development Manager, Failte Ireland
Dev Anand, Managing Partner, The Hotel Property Team 
Dominic SeelyDirector of Acquisitions at Westmont Hospitality GroupWestmont Hospitality Group
Ellie Bates, Paralegal – Operations (EMEA), Hilton Worldwide 
Emma Banks, Vice President, F&B Strategy & Development (Europe, Middle East and Africa), Hilton 
Eva Einfeldt, Partner, DLA 
Felicity Black-Roberts, VP Acquisitions and Development – Europe and North Africa, Hyatt Hotels
Florian Broemel, General Manager, K West Hotel &Spa
Gabriel Petersen, Managing Director, Event Hotels 
Gary Davis , Executive Chairman, Village Hotels 
Hayley Bortolotti, Associate Director, PSD Group
Helen Morris, Director, PSD Group 
Helder Pereira, Chief Executive Officer, RBH 
Herman Klok, Regional Director Operations, NH Hotel Group part of the Minor Hotel Group
Jacob Rasin, Director of Business Development, Pandox
Jadwiga Kozubek, Research Director, BVA BDRC 
James Devitt, Managing Director, Herald Hotels
James Robson,
James Stacey, Executive Director, Transactions, PGIM
Jane Pendlebury, Chief Executive, HOSPA 
Jeremy Robson, Owner, Great Northern Hotel
Joanne Monk, People & Development Director, LGH Hotels Management
John Kajani, Chairman, JMK Group 
Jon Colley, Head of Development – UK and Ireland, IHG
John Wagner, Co-Founder, Cycas Hospitality
Jonathan Mitchell, Associate Director, CBRE Hotels 
Julia Ingall, Chief People Officer, Ennismore 
Julian Anthony, Head of Asset Management and Investment, Dorchester Group
Katherine Doggrell, Editor, Hotel Analyst 
Kevin Feaviour, Growth Manager, Springboard
Koen Smets, Speciaist Advisor,  BVA Nudge Unit
Lesley Reynolds, Managing Director, PSD Hospitality & Leisure
Liz Hall, Associate, Hotel Analyst and Director, Liz Hall Hotel & Travel Consulting 
Lynn Hood, COO, Focus Hotels Management 
Malory HAVET, Key Account Manager, BARE International 
Martin Creydt, Senior Vice President, Property Management International, Pandox
Marius Negru, F&B, Whittlebury Park
Martin Smyth, Executive Director – Hotels, Healthcare & Insurance, Coutts
Mathias Thulin, Co-Founder, GetAccept
Matt Luscombe, CEO, Cycas Hospitality 
Matt Wakefield, Sales & Marketing Director, Able Hotel Media 
Matthew East, Partner, Gowling
Matthew Duncombe, Partner, DLA Piper
Matt Tinger, Partner, Dentons
Max Thorne, Chief Executive, MRP Advisors
Michael Grove, Director of Hotel Intelligence and Customer Solutions, EMEA, HotStats 
Michael Bauer, Director Development & Acquisition, Event Hotels 
Michele Pasqui, Group Financial Analyst, Dorchester Group 
Michelle Momdjian, Vice President & Senior Counsel – International Franchising, Operations & Development EMEA, Hilton
Munira Nathoo, Managing Director, The Beverley Group
Nadira Lalji, Director, Precis Management Services  
Nick Skea-Strachan, Partner, Pinsent Masons 
Nikki Kelly, Marketing Director, Springboard 
Nicholas Northam, Executive Vice President-International, Interstate Europe Hotels & Resorts
Nuno Alves, Senior Director, Investment Directorate, Turismo de Portugal
Paul Collins, Head of Hotel Investment Properties UK & Ireland, CBRE Hotels
Paul Abson, Managing Director UK, Great National Group
Paul Roberts, CEO, Village Hotel Club
Paweł Zaworski, Hospitality Vertical Account Manager, LG Electronics
Per Denker, CEO, Core Hospitality
Peter Cashman, Chief Executive, Focus Hotels Management 
Peter de la Perrelle, Managing Director, Tower Hotel Management
Peter Till, Managing Director, Choice Hotels 
Philip Ward, EMEA CEO – Hotels & Hospitality, Jones Lang LaSalle
Rahim Lalji, Associate, Precis Management 
Ramesh Arora, Managing Director, The Montcalm Luxury Hotels 
Ramzi Solh, Chief Executive Officer, Emaar, The Economic City (master developer of King Abdullah Economic City)
Richard Bursby, Partner, Taylor Wessing 
Rob Paterson, CEO, Best Western UK 
R Hollants van loocke, COO EMEA, Frasers
Russell Kett, Chairman, HVS London
Roger Walters, Director, Supercity
Samir Smajic, Co-Founder, GetAccept
Scott Harper, COO, Malmaison and Hotel Du Vin
Sean Quinney, Senior Asset Manager – Hospitality Asset Management, Colliers International 
Simon Bullough, Development Director, Tower Hotel Management
Simon Masri, Partner, Dentons
Sonia Kajani, Director, JMK Group
Stefan Wissenbach, Founder, Engagement Multiplier 
Scott Harper, COO, Malmaison & Hotel du Vin  
Scott Young, CEO, BVA Nudge Unit UK 
Simon Aw, Executive Director, UK Transactions, PGIM
Simon Allison, Chairman, HOFTEL
Simon Tucker-Brown, Managing Director, PSD Group 
Stephen Welch, Director, Hotels & Leisure, Specialist Sector Coverage, Corporate & Commercial, Santander
Stuart Sinclair, Senior Manager – Client Services, Equiom
Susie van Nieuwenburg, Investment & Development Manager, MF&P and Nadler Hotels
Sven Goosen, SVP Operations & Special Projects, Yotel
Taigo Venancio, Director of Development, Choice Hotels 
Terence Baker, Senior Report, Hotel News Now 
Theodor Kubak, Managing Partner, Arbireo Hospitality Invest
Thomas Folque, Associate Director, BVA BDRC 
Tim Helliwell, Head of Hotel Finance, Barclays Bank
Tim Walton, Regional Vice President – Western Europe, International Hotel Development, Marriott
Tobi Weissinger, Partner, Hamilton Hotel Partners
Victoria Sobolevskaya, Head of Asset Management, VIY Management
Vivek Chadha, Managing Director, Nine Hotel Group
Wayne Arthur, CFO, Staycity
William Laxton, CIO, Mactaggart Family & Partners
Companies attending: 4C Hotel Group, Able Hotel Media, Adafabridge Hotel Consultancy, Arbireo Hospitality Invest; BARE International, Barclays Bank, Bercarl; Best Western GB, BVA BDRC; BVA Nudge Unit UK, CBRE Hotels, Choice Hotels, Colliers International, Core Hospitality, Cornell Hotel School, Coutts, Cycas Hospitality, Dentons, DLA Piper, Dorchester Group, Emaar, The Economic City, Ennismore, Event Hotels,  Failte Ireland, Fattal Hotel Group, Focus Hotels Management, Frasers, Equiom, GetAccept, Gowling, Great Northern Hotel, Great National Group, Hamilton Hotel Partners, Herald Hotels, Hilton Worldwide, HOFTEL, HOSPA, Hotel Analyst, Hotel Facility Concepts, Hotel News Now, HotStats, HVS London, Hyatt Hotels, IHG, Interstate Europe Hotels & Resorts, Jones Lang LaSalle, JMK Group, K West Hotel &Spa, LG Electronics, LGH Hotels Management,  Liz Hall Hotel & Travel Consulting, Mactaggart Family & Partners, Magnuson Worldwide, Malmaison and Hotel Du Vin, Marriott, MRP Advisors, MF&P and Nadler Hotels,  Nadler Hotels,  NatWest Corporate Banking, NH Hotel Group part of the Minor Hotel Group, OB Capital, PGIM, Nine Hotel Group, Noetic, Pandox, Penta Hotels, Pinsent Masons, Precis Management Services, PSD Hospitality & Leisure, RBH Management, Remarkable Hotels UK, Santander, Springboard,  Staycity, Supercity, Taylor Wessing, The Beverley Group, The Hotel Property Team, The Montcalm Luxury Hotels, Tower Hotel Management, Turismo de Portugal,  Valor Hospitality Europe, Village Hotels, Village Hotel Club, VIY Management, Westmont Hospitality Group, Whittlebury Park, Wyndham, Yotel.

The Key Trends & Issues in Hotel Operations 2019

KD 100
by Katherine Doggrell