Hotel Operations Conference

Exploring the value in hotel operations
22 May 2019, The Montcalm London, Marble Arch
Mark in your diary to attend this event

For people involved in: Hotel development, investment, HR, technology, utility management, law, distribution & technology, guest loyalty and franchising....  

Exploring the investment value in hotel operations

The rise and rise of third-party managers indicates how investors in the hotel industry are beginning to demand clarity in the black box labelled “operations”. Previous approaches of putting the management of hotels into the same category as the brand offering are no longer being accepted. A clearer definition of the value created in running hotels is needed. This is not an event focused on how to be a better sous chef or what is the best way to clean a room: rather this event explores how value is created by managing chefs and housekeepers more effectively. It highlights how focused management across all aspects of the hotel business will deliver the best results and hones in on just what that management looks like. It maybe that the best approach is to have an integrated brand and management company. Or perhaps separating out the disciplines is the best way forward. Both approaches can create superior value: the key is determining how and what works best where. The Hotel Operations Conference is designed to help provide answers to these questions.

HOC 2018 topics included….

  • Pricing hotel operations
  • Operators looking beyond the (white) label
  • Why leading global majors still want to be in the management game
  • The role of management from the chains point of view
  • The human element – HR, wage costs and staffing
  • Franchise management agreements – are they fit for purpose
  • Delivering a service
  • Maximising non room returns
  • Mitigating risk: IT, data and GDPR
  • Balancing the interests of owner and operator
  • Controlling costs
  • There is an app for that

Target audience

Hotel brand companies, hotel operating companies and hotel owners will all be a focus of debate. Senior executives at the CEO, COO and CFO level are expected to attend along with specialists in development, operations, sales, human resources and CSR.

Professionals attending HOC18 included:

Alberto Lo Bue, Head of Deliveroo for Business, Deliveroo
Alexander Shashau, Co-Founder & President, ALICE
Alexi Khajavi, Managing Director, Questex
Al Malik, Owner and Managing Director, Remarkable Hotels
Alfred Eeltink, Director, Hotel Facility Concepts 
Andrew Parsons, Director of Business Development, PSL
Andrew Rouse, Commercial Development Director, Vine Hotels
Andrew Sangster, Editorial Director, Hotel Analyst
Andrew Secker, Director of Business Development, RBH
Andrew Shaw, Associate Vice President Development, UK & I, InterContinental Hotels Group
Andrew Simmons, Director, J C Rathbone Associates
Anna Cohen, Private Equity Senior Investment Manager, Extendam
Anthony Eskinazi, CEO, JustPark
Babette Märzheuser-Wood, Partner, Dentons
Ben Chivers, Partner, Travers Smith
Benedetta Cassinelli,  Joint Managing Partner, Considerate hoteliers
Beth Aarons, Global Director, Dorchester Collection Academy
Catherine Coates, Business Development, Anita Rosato Interior Design
Catherine Watmore, Senior Employment Law and HR consultant, RBS/Nat West
Christian Mole, Head of Hospitality & Leisure for UK & Ireland, EY
Custódio Barreiros, Director of Enterprise of Europe, ALICE
Dariusz Bak, General Director, Gremi International SARL
Dayk Balyozyan, Senior Associate, HVS
David Bridge, Proprietor, Adafabridge Hotel Consultancy
David Guile, Chairman, Bromley Court Hotel
David Kellett, VP Head of Development Europe, IHG
David Taylor, COO, Principal Hotels
David Gash, Marketing Director, Cardonet
Dean Panter, National – Development Manager Hospitality Operation, Fáilte Ireland 
Denis Brennan, Director, Auditel
Diane Loubeyre, Business Development Analyst, The Ascott
Eva Einfeldt, Partner, DLA Piper UK
Ewan Cotter, Commercial Controller, Haulfryn Group
Frank Croston, Partner, Hamilton Hotel Partners
Frazer Durris, Managing Director, BusinessWise Solutions
Gerard Nolan, Partner, Gerard Nolan Partners
Gilberto Vizzini, Country Manager, Il Prisma Group
Graham Marskell, Managing Director, Bespoke Hotels
Guido Fredrich, Regional Vice President Development, Hyatt
Guy Lean, Director, HPG Search
Haydn Fentum, CEO, Bespoke
Helder Pereira, CEO, RBH
Helen Morris, Director, PDS
James Devitt, Managing Director, Herald Hotels
Douglas Grant, Managing Partner, Arc Consulting Partners
James Bland, Director, BDRC
James Munro, Consultant – Hotels, Resorts & Residential Management, Arc Consulting Partners
Jane Pendlebury , CEO, HOSPA
Janet Roberts, Lead Culture Coach, Cycas Hospitality 
Jason Carruthers, Managing Director, Jurys Inn
Joanne Owen, Partner, Proskauer
Joe Puddifoot, Senior Account Manager, Justpark  
Katherine Doggrell, Editor, Hotel Analyst
Katharina Preiss, Senior Consultant, CBRE
Kerry Hallatt, Global Sales & Marketing Manager, IXCG Limited
Kristine Graudina, Operations Director, Clink Hostels
Katrina Craig, CEO, Hotel Solutions Partnership 
Lesley Reynolds, Managing Director, PSD Group
Matt Britton, CFO, Haulfryn Group
Martin Schaller, Department Head – Asset Management Hospitality, Union Investment
Matthew Glodz, Analyst – Feasibility and Investment Analysis, Hilton
Mike Williams, Chief People Officer, Byron Burgers
Michael Manz, Partner, Swiss Hospitality Partners
Miriam Casey, Revenue Manager, Clayton Hotels
Nadira Lalji, Director, Precis Management company
Neeraj Handa, Group Director, Cairn Group 
Nicholas Northam, Managing Director, Interstate Europe
Nick Bown, CEO, IXCG
Nina Naik, Managing Director, NAISSK
Nathalie Hinds, Executive Education Manager, University of Surrey
Olga Valtrova, Managing Director, Owner, United Hotel Investments Bohemia
Oleksiy Syrytsya, EMEA Investment Advisory, CBRE
Patrick Michaels, Managing Director, AKA Marylebone 
Paul Thomas, Senior Director, International Development, Marriott International
Paul Callingham, Managing Director, Starboard Hotels
Paul Fitzgerald, Regional Director, Bespoke
Pawel Zaworski, Business Development Manager, LG Electronics Europe
Peter de la Perelle, Managing Director, Tower Hotel Management
Peter Till, Managing Director, Choice Hotels UK
Peter Brenton, UK Valuations, CBRE
Per Denker, COO, Zleep Hotels
Philippe Bijaoui, Chief Development Officer, Wyndham Hotel Group
Ramesh Arora, Managing Director, The Montcalm
Richard Farrar, Founder & Managing Director, leaf HOSPITALITY
Richard Read, Head of Europe, Hotel & Owner Solutions, IHG
Rozib Mirza, Security Business Partner, Royal Bank of Scotland
Simon Allison, Chairman, HOFTEL
Simon Bullough, Development Director, Tower Hotel Management 
Sophie Perret, Director, HVS
Stephen Meinich-Bache, President, Tribe Hotels
Stephen Welch, Director, Hotel & Leisure Finance, Santander
Steve Cassidy, Senior Vice President and Managing Director UK & Ireland, Hilton Worldwide
Steven Frewer, Director of Operations, Focus Hotels Management
Stewart Middeton, Finance Director, Focus Hotels Management
Stuart Sinclair, Senior Manager – Client Services, Equiom (Scotland)
Sylvie Cartiser, Founder – Chief Executive Officer, Unfold Consulting
Rahim Lalji, Associate, Precis Management company
Tariq Hayat, Associate Director, Corporate Finance, KPMG
Tarmo Sumberg, President, Legend Hotels
Tasneem Buitendijk​, Director of Operations UK & Africa, 4C Hotel Group
Thomas Dubaere, Chief Operating Officer – Northern Europe, Accor
Thomas Greenall, Commercial Director, Bespoke Hotels
Thomas Magnuson, CEO, Magnuson Hotels
Vivek Chadha, Managing Director, Nine Hotel Group
Warren Robins, EMEA Customer Development, Cloudflare
Ying Hong, Assistant Director Real Estate Corporate Finance, EY

Companies attending:  4C Hotel Group;  Accor;  Adafabridge Hotel Consultancy; AKA Marylebone;  ALICE:  Anita Rosato Interior Design;  Arc Consulting Partners;  Auditel;  BDRC;  Bespoke;  Bromley Court Hotel;  Byron Burgers;  BusinessWise Solutions;  Cairn Group;  Cardonet;  CBRE:  Choice Hotels UK;  Clayton Hotels;  Clink Hostels;  Cloudflare;  Considerate Hoteliers;  Cycas Hospitality;  Deliveroo;  Dentons;  DLA;  Dorchester Collection Academy;  Equiom (Scotland);  EY;  Extendam; Fáilte Ireland;  Focus Hotels Management;  Gremi International SARL;  Hamilton Hotel Partners;  Haulfryn Group;  Herald Hotels;  Hilton Worldwide;   HOFTEL;  HOSPA:  Hotel Facility Concepts;  Hotel Analyst;  Hotel Solutions Partnership;  HPG Advisory Services;  HVS;  Hyatt;  Il Prisma Group;  InterContinental Hotel Group;  Interstate Europe;  IXCG:  J C Rathbone Associates;  JustPark;  Jurys Inn;  KPMG:  Leaf Hospitality;  Legend Hotels;  LG Electronics Europe;  Magnuson Hotels;  Marriott International;   NAISSK;  Nine Hotel Group;  PSD Group;  PSL;  Precis Management Company;  Principal Hotel Group;  Proskauer;  Questex;  RBS/Nat West;  RBH;    Remarkable Hotels;  Santander;  Spectrum Solicitors;  Starboard Hotels;   Swiss Hospitality Partners;  Tower Hotel Management;  The Montcalm; Travers Smith;  The Ascott;  Tribe Hotels;  Union Investment;  United Hotel Investments Bohemia;  University of Surrey;  Unfold Consulting;  Vine Hotels;  Wyndham Hotel Group;  Zleep Hotels.

The Key Trends & Issues in Hotel Operations 2018

KD 100 by Katherine Doggrell
 Report Cover