Hotel Operations Conference

Exploring the value in hotel operations
23 May 2018, The Montcalm London,
Marble Arch
Mark in your diary to attend this event

For people involved in: Hotel development, investment, HR, technology, utility management, law, distribution & technology, guest loyalty and franchising....  

Exploring the investment value in hotel operations

The rise and rise of third-party managers indicates how investors in the hotel industry are beginning to demand clarity in the black box labelled “operations”. Previous approaches of putting the management of hotels into the same category as the brand offering are no longer being accepted. A clearer definition of the value created in running hotels is needed. This is not an event focused on how to be a better sous chef or what is the best way to clean a room: rather this event explores how value is created by managing chefs and housekeepers more effectively. It highlights how focused management across all aspects of the hotel business will deliver the best results and hones in on just what that management looks like. It maybe that the best approach is to have an integrated brand and management company. Or perhaps separating out the disciplines is the best way forward. Both approaches can create superior value: the key is determining how and what works best where. The Hotel Operations Conference is designed to help provide answers to these questions.

HOC 2018 topics

  • What brand values bring
  • The human element – the importance of the quality hire
  • Chasing great reviews – does the money follow?
  • The opco-propco relationship
  • Case studies looking at successful delivery in people management, F&B returns, non-room return and more
  • Non-room success – from F&B to reinventing the concierge
  • Capping costs
  • There’s an app for that – disruptors driving value
  • Security – hacking, data protection and GDPR

Target audience

Hotel brand companies, hotel operating companies and hotel owners will all be a focus of debate. Senior executives at the CEO, COO and CFO level are expected to attend along with specialists in development, operations, sales, human resources and CSR.

People attending HOC18:

Alexander Shashau, Co-Founder & President, ALICE
Andrew Parsons, Director of Business Development, PSL
Andrew Rouse, Commercial Development Director, Vine Hotels
Andrew Sangster, Editorial Director, Hotel Analyst
Andrew Secker, Director of Business Development, Redefine bdl
Andrew Shaw, Associate Vice President Development, UK & I, InterContinental Hotels Group
Anthony Eskinazi, CEO, JustPark
Babette Märzheuser-Wood, Partner, Dentons
Ben Chivers, Partner, Travers Smith
Benedetta Cassinelli,  Joint Managing Partner, Considerate hoteliers
Beth Aarons, Global Director, Dorchester Collection Academy
Catherine Watmore, Senior Employment Law and HR consultant, RBS/Nat West
Christian Mole, Head of Hospitality & Leisure for UK & Ireland, EY
David Guile, Chairman, Bromley Court Hotel
David Taylor, COO, Principal Hotels
Denis Brennan, Director, Auditel
Frank Croston, Partner, Hamilton Hotel Partners
Frazer Durris, Managing Director, Business Wise Solutions
Gerard Nolan, Partner, Gerard Nolan Partners 
Guido Fredrich, Regional Vice President Development, Hyatt
Guy Lean, Director, HPG Search
Haydn Fentum, CEO, Bespoke
Helder Pereira, CEO, Redefine BDL Hotels
James Devitt, Managing Director, Herald Hotels
Janet Roberts, Lead Culture Coach, Cycas Hospitality 
Jason Carruthers, Managing Director, Jurys Inn
Joanne Owen, Partner, Proskauer
Katherine Doggrell, Editor, Hotel Analyst
Katharina Preiss, Senior Consultant, CBRE
Katrina Craig, CEO, Hotel Solutions Partnership 
Lesley Reynolds, Managing Director, PSD Group
Martin Schaller, Department Head – Asset Management Hospitality, Union Investment 
Max Shepherd-Cross, CEO, Hotel Flex
Mike Williams, Chief People Officer, Byron Burgers
Nicholas Northam, Managing Director, Interstate Europe
Nick Bown, CEO, IXCG
Patrick Michaels, Managing Director, AKA Marylebone 
Paul Abson, Director, Great National Hotels
Paul Thomas, Senior Director, International Development, Marriott International 
Peter de la Perelle, Managing Director, Tower Hotel Management
Paul Callingham, Managing Director, Starboard Hotels
Per Denker, COO, Zleep Hotels
Philippe Bijaoui, Chief Development Officer, Wyndham Hotel Group
Richard Farrar, Founder & Managing Director, leaf HOSPITALITY
Rozib Mirza, Security Business Partner, Royal Bank of Scotland 
Rupert Gutteridge, Sales and Marketing Director, Guestline
Sophie Perret, Director, HVS
Stephen Meinich-Bache, President, Tribe Hotels 
Steve Cassidy, Senior Vice President and Managing Director UK & Ireland, Hilton Worldwide
Tarmo Sumberg, President, Legend Hotels
Thomas Dubaere, Managing Director UK and Ireland, Accor
Thomas Magnuson, CEO, Magnuson Hotels
Vivek Chadha, Managing Director, Nine Hotel Group

Companies attending:  Accor;  AKA Marylebone;  ALICE:  Auditel;  Bespoke;  Bromley Court Hotel;  Byron Burgers;  Business Wise Solutions;  CBRE:  Considerate Hoteliers;  Cycas Hospitality;  Dentons;  Dorchester Collection Academy;  EY;  Great National Hotels;   Guestline;   Hamilton Hotel Partners;  Herald Hotels;  Hilton Worldwide;   HOSPA:  Hotel Analyst;  Hotel Flex;  Hotel Solutions Partnership;  HPG Advisory Services;  HVS;  Hyatt;  InterContinental Hotel Group;  Interstate Europe;  IXCG:  JustPark;  Jurys Inn;  Leaf Hospitality;  Legend Hotels;  Magnuson Hotels;  Marriott International;  Nine Hotel Group;  PSD Group;  PSL;   Principal Hotel Group;  Proskauer;  RBS/Nat West;   Redefine BDL Hotels;    Starboard Hotels;   Tower Hotel Management;  Travers Smith;  Tribe Hotels;  Union Investment;  Vine Hotels;  Wyndham Hotel Group;  Zleep Hotels.




The Key Trends & Issues in Hotel Operations

Sue McKenney100 by Sue McKenney
HoC 2016 Report Cover