Hotel Operations Conference

Exploring the value in hotel operations
23 May 2018, Jumeirah Carlton Tower,
Mark in your diary to attend this event

For people involved in: Hotel development, investment, HR, technology, utility management, law, distribution & technology, guest loyalty and franchising....  

Exploring the investment value in hotel operations

The rise and rise of third-party managers indicates how investors in the hotel industry are beginning to demand clarity in the black box labelled “operations”. Previous approaches of putting the management of hotels into the same category as the brand offering are no longer being accepted. A clearer definition of the value created in running hotels is needed. This is not an event focused on how to be a better sous chef or what is the best way to clean a room: rather this event explores how value is created by managing chefs and housekeepers more effectively. It highlights how focused management across all aspects of the hotel business will deliver the best results and hones in on just what that management looks like. It maybe that the best approach is to have an integrated brand and management company. Or perhaps separating out the disciplines is the best way forward. Both approaches can create superior value: the key is determining how and what works best where. The Hotel Operations Conference is designed to help provide answers to these questions.

HOC 2017 covered

  • Management company valuations. Unbundling management, brand & property – do you create more value?
  • Third party management company leaders saying what they are thinking and what they are planning.
  • Spotlight sessions looking at the big brands HR, design and architecture, procurement and financial support.
  • Profitability: examining margin erosion.
  • Productivity.
  • A different take on management.
  • Who should be the best brand and operating company: how much does scale matter?
  • Are current legal contracts fit for purpose.
  • Big brands are vital for the future of the hotel industry.

Target audience

Hotel brand companies, hotel operating companies and hotel owners will all be a focus of debate. Senior executives at the CEO, COO and CFO level are expected to attend along with specialists in development, operations, sales, human resources and CSR.

Companies that attended HOC17: Accor UK & Ireland;  Accor Hotels Germany;  Aldau Development;  Amadeus Hospitality;  Ambigram Architects;  Aethos Consulting Group;  Aleph Hospitality;  Anita Rosato Interior Design; Arc Consulting Partners;  Artelia UK;  Avvio;  Benjamin West;  BDRC Continental;  Bespoke Hotels; Bohemia Properties;  Boutique Hotel News;  Building Services Design; Business Horsepower ltd; Buro Four;  Carlson Rezidor Hotel Group;  CAM;  CBRE Hotels;  CC Alpha Group; Cheval Residences;  Choice Hotels;  Colliers International;  Conscious Travel;  CMS Legal Services;  Dentons;  Destiny Student;  Deutsche Hospitality; Dominvs Group; Ennismore;  Fidelidade Property Europe SA;  First Hotels;  Fourth;  Gerald Eve; GLH;  Global Holdings Management;  GMG Real Estate;  Gran Hotel Santiago Del Teide;  Hamilton Hotel Partners;  Hetherley Capital Parters;  Herald Hotels;  Hilton;  HOFTEL;  Holiday Inn;  HOSPA;  Hospitality People Group;  Hotel Facility Concepts; Hotel Partner Yield Management;  Hotstats;  HVS Hodges Ward Elliot;  Il Ciocco Spa;  InterContinental Hotels Group;  Interstate Hotels and Resorts;  Jampro Trade and Investment Jamaica;  London & Regional Properties;  KPMG;  KSL Capital Partners;  Magnuson Hotels;  Malmaison Hotels and Hotel Du Vin;  Maples Teesdale;  Marriott International Hotels;  Nadler Hotels;  Nine Hospitality;  Norvo;  Paul Hastings;  PlanHotel Resorts and Hotels;  PSD Hospitality & Leisure;  Precis Management Services;  PwC UK; PwC Switzerland;  Questex;  Redefine BDL;  Remarkable Hotels UK;  ReviewPro;  Savills; Shanti Hospitality Group;  Sousou Partners;  Squire Patton Boggs; The Ability Group;  The George: Urban Boutique Hotel;   Tower Hotel Management;  Travers Smith;  Union Investment Real Estate; University of Surrey;  UpMail;  Valor Hospitality;  Wyndham Hotel Group;  YMAT Investments;  Zleep Hotels.

The speakers

  • Patrick van der Wardt, Senior Vice President International Sales – PMS/CRS, Amadeus Hospitality
  • James Munro, Hotels Resorts & Residential Management, Arc Consulting Partners
  • Chris Mumford, Managing Director, Aethos Consulting Group
  • Frank Reeves, Founder & CEO, Avvio
  • Nick Turner, Managing Director, Bespoke Hotels International
  • Julia Felton, CEO, Business Horsepower
  • Elie Younes, Executive Vice President, Chief Development Officer, Carlson Rezidor Hotel Group
  • Anna Pollock, Founder, Conscious Travel
  • Peter Till, Managing Director, Choice Hotels
  • Tom Page, Global Head of Hotel and Leisure Group, CMS
  • Claus-Dieter Jandel, Executive Vice President & Chief Development Officer, Deutsche Hospitality
  • Frank Croston, Partner, Hamilton Hotel Partners
  • Julian Tee, Director, Hetherley Capital Parters
  • Nick Smart, Vice President Development, North & West Europe, Hilton Worldwide
  • Stephen Cassidy, Senior Vice President and Managing Director, UK & Ireland, Hilton
  • Simon Allison, Chairman and CEO, HOFTEL
  • Managing Director UK & Ireland, Hotel Partner Yield Management
  • Charles Human, Managing Director, HVS Hodges Ward Elliot
  • Jonathan Langston, Co-Founder, Hotstats
  • Michael Walsh, Vice President Design & Engineering Europe, InterContinental Hotels Group
  • Henri Wilmes, Vice President Acquisitions – Hotels, London and Regional Properties
  • Steve Terry, VP Development UK, Interstate Hotels & Resorts
  • Thomas Magnuson, Co Founder and CEO, Magnuson Worldwide
  • Alex Rae, Director – Mergers & Acquisitions, Europe, Malmaison Hotels & Hotel du Vin
  • Tim Walton, Vice President, Marriott International Hotels
  • Robert Nadler, CEO, Nadler Hotels
  • Vivek Chadha, Owner, Nine Hospitality
  • Peter de La Perrelle, Managing Director, Peel Holdings
  • Lesley Reynolds, Managing Director, PSD Hospitality & Leisure
  • Samantha Ward, Hotels Sector Leader, PwC
  • John Stuart, Chief Operating Officer, Redefine BDL
  • Michael Kessler, VP Global Sales, ReviewPro
  • Brian McCarthy, Managing Director, Valor Hospitality Partners
  • Philippe Bijaoui, Chief Development Officer EMEA, Wyndham Hotel Group


Senior people already attending:

  • Senior Development Manager, Accor UK & Ireland
  • Associate Portfolio Management, Accor Germany
  • CEO, Aldau Development
  • VP Marketing & PR, Aleph Hospitality
  • Director, Ambigram Architects
  • Owner, Anita Rosato Interior Design
  • Partner, Arc Consulting Partners,
  • Head of Administration, Artelia UK
  • Executive President, Bohemia Properties
  • Hotels & Leisure Sector Lead, Buro Four
  • Director, Hotels & Hospitality, BDRC Continental
  • Director, CBRE Hotels
  • Head of Asset Management, EMEA, CBRE Hotels
  • Head of the Valuation, CBRE Hotels
  • Vice President of Finance, CC Alpha Group
  • Director of Sales and Marketing, Cheval Residences
  • Managing Director, Destiny Student
  • Partner, Dentons
  • Partner, Dentons
  • Director, Dominvs Group
  • Director, Dominvs Group
  • Chief Financial Officer, Ennismore
  • Financial Controller, Ennismore
  • President, CEO, First Hotels
  • CFO, Fidelidade Property Europe SA
  • Director, Fidelidade Property Europe SA   
  • Managing Director, Gerard Nolan Partners
  • Partner,Gerald Eve 
  • Partner, Gerald Eve 
  • Property Director, GLH
  • Director of Asset Management , Global Holdings Management Group
  • Executive, GMG Real Estate
  • Director, Gran Hotel Santiago del Teide
  • Senior Analyst, Feasibility & Investment – Europe & Africa, Hilton Worldwide
  • Analyst, Feasibility & Investment Analysis– Europe & Africa, Hilton Worldwide
  • Director, Hotel Facility Concepts
  • Managing Director UK & Ireland, Hotel Partner Yield Management
  • Managing Director, Herald Hotels
  • Chief Executive, HOSPA
  • Operations Director, HOSPA
  • Development Analyst, Interstate Hotels & Resorts
  • CEO, Hospitality People Group
  • CEO, Il Ciocco Spa
  • European Regional Manager, Jampro
  • Associate Director, KPMG
  • Director, Asset Management, KSL Capital Partners
  • Chairman, Magnuson Hotels
  • Senior Associate, Maples Teesdale
  • CEO, Norvo
  • President, PlanHotel Resorts and Hotels
  • Partner, Real Estate Department, Paul Hastings
  • Director, Precis Management Services
  • Partner, PwC
  • Managing Partner, Sousou Partners
  • CEO, Redefine BDL
  • Owner, Managing Director, Remarkable Hotels UK
  • Vice President, Shanti Hospitality Group
  • Head of UK Hotel Transactions – Director, Savills
  • Director, Squire Patton Boggs 
  • Head of Acquisitions & Development, The Ability Group
  • Operations Director, Tower Hotel Management
  • Partner, Travers Smith
  • Senior Teaching Fellow & Director of Employability, University of Surrey
  • Development Manager – Advancement & The Centre for Research and Enterprise, University of Surrey
  • Asset Manager, Union Investment Real Estate
  • Senior Investment Manager Hotels/ Head of Asset Management Hotel, Union Investment Real Estate
  • Founder, UpMail
  • General Manager, Urban Boutique Hotel
  • Director, YMAT Investments
  • COO, Zleep Hotels



Companies that attended the Hotel Operations Conference 2016

4C Hotels,  Accor,  Adafabridge Hotel Consultancy, Aleph Hospitality,  Algonquin,   Assured Hotels,  Avvio,   BDRC Continental,  Bespoke Hotels,   Bluehouse Capital,  Capital & Counties Properties,  CBRE Hotels,   CitizenM,   Crossroads Real Estate,  Deerbrook Group,  Dalata Hotel Group,   Ennismore,  DLA,  Event Hotels,  Expo Hotels & Resorts,  EY,  Forth Consulting, For-Sight Guest CRM,  Fusion Interiors,  GLH Hotels,  Hilton, Hilton Worldwide,  IHG,  Interstate,  Hamilton Hotel Partners,  Herald Hotels,  HOFTEL,  Host,  Hotelinvest,  Hostelworld, Hotel Investment & Asset Management,  Hotel Solutions Partnership,  HVS,  KPMG-nunwood,  Legend Hotels,  Magnuson Worldwide,   Marathon Asset Management,  Marriott,   Michels and Taylor,  Nadler Hotels,  Otus & Co,  Pandox,  PPHE Hotel Group,  Peel Holdings,   Pestana,  Pimco,  Plumsource,  Portfolio Strategy and Feasibility Europe,  Qbic,  Redefine Hotel Management,   Redix,  Sanguine Hospitality Management Company,  Starboard Hotels,  Marathon Asset Management,  Mondiana,  Shanti Hospitality Group,  STR Global,  Newmarket, an Amadeus company,  The Abbey Hotels,  The Hotel Management Company,  The ONE Group Europe,  Tower Hotel Management,  Tribe Hotels,  TrustYou,  Unfold Consulting,  Union Investment Real Estate,  Virgin Limited Edition,  Vision Hospitality Asset Management,  VIY Management,  Wyndham Hotel Group, Zleep Hotels.    

The Key Trends & Issues in Hotel Operations

Sue McKenney100 by Sue McKenney
HoC 2016 Report Cover